Customer Service Assistant
3.
2 Hernando, MS Hernando, MS Full-time Full-time
Summary:
Responsible for performing all clerical functions as it relates to the AWG Brands Divisional office.
Provide ultimate customer service to AWG Member Stores.
ESSENTIAL DUTIES AND
Responsibilities:
Ability to perform the following duties along with all other duties as requested by the Customer Service Manager.
It is the responsibility of everyone at AWG to provide ultimate customer service to our members to support their efforts in increasing same store sales and profits.
Answer member calls/emails and handle complaints/issues in a timely manner; to include order add-ons, cancellations, credits, research invoices, place will call orders etc.
Research credits through the AWG camera system.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
A reasonable accommodation will be considered according to the ADA if it would not impose an undue hardship on the operations of the business without significant difficulty or expense.
The accommodation would permit a qualified employee the ability to perform all essential functions of the job within the safety and contractual guidelines of the position.
EDUCATION and/or
Experience:
Degree or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.
Demonstrated experience with MS Word, Excel, PowerPoint, and Access.
Knowledge of AWG systems/programs including the following:
SCM, ADW, PCOMM, People Soft, DLX, StoreFront, Arc, On Demand, Service Now, Notepad and Concur.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
The employee is frequently required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This position's basic purpose is to use all available resources to assist the AWG Brands Department in continued growth and financial success.
Associated Wholesale Grocers, Inc.
(AWG) is the nation's largest cooperative food wholesaler to independently owned supermarkets, serving over 1,100 member companies and over 3,400 locations throughout 31 states from 9 wholesale Divisions.
The consolidated run-rate sales for AWG are $12.
3billion.
In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, print and digital marketing services, health and beauty care, general merchandise, pharmaceutical products, specialty foods, and natural and organic products.
Benefits:
Medical, Dental, & Vision Insurance Health Savings Account Dependent Care Flexible Spending Account Paid Vacation, Holiday, and Sick Time 401(k) with 4% match along with 3 other contributions Tuition Reimbursement Basic & Supplemental Life and AD&D Employee Assistance Program Short-Term and Long-Term Disability Wellness Program Yearly Holiday Bonusc Medical, Dental, & Vision Insurance Health Savings Account Dependent Care Flexible Spending Account Paid Vacation, Holiday, and Sick Time 401(k) with 4% match along with 3 other contributions Tuition Reimbursement Basic & Supplemental Life and AD&D Employee Assistance Program Short-Term and Long-Term Disability Wellness Program Yearly Holiday Bonusc.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Hernando, MS Hernando, MS Full-time Full-time
Summary:
Responsible for performing all clerical functions as it relates to the AWG Brands Divisional office.
Provide ultimate customer service to AWG Member Stores.
ESSENTIAL DUTIES AND
Responsibilities:
Ability to perform the following duties along with all other duties as requested by the Customer Service Manager.
It is the responsibility of everyone at AWG to provide ultimate customer service to our members to support their efforts in increasing same store sales and profits.
Answer member calls/emails and handle complaints/issues in a timely manner; to include order add-ons, cancellations, credits, research invoices, place will call orders etc.
Research credits through the AWG camera system.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
A reasonable accommodation will be considered according to the ADA if it would not impose an undue hardship on the operations of the business without significant difficulty or expense.
The accommodation would permit a qualified employee the ability to perform all essential functions of the job within the safety and contractual guidelines of the position.
EDUCATION and/or
Experience:
Degree or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.
Demonstrated experience with MS Word, Excel, PowerPoint, and Access.
Knowledge of AWG systems/programs including the following:
SCM, ADW, PCOMM, People Soft, DLX, StoreFront, Arc, On Demand, Service Now, Notepad and Concur.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
The employee is frequently required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This position's basic purpose is to use all available resources to assist the AWG Brands Department in continued growth and financial success.
Associated Wholesale Grocers, Inc.
(AWG) is the nation's largest cooperative food wholesaler to independently owned supermarkets, serving over 1,100 member companies and over 3,400 locations throughout 31 states from 9 wholesale Divisions.
The consolidated run-rate sales for AWG are $12.
3billion.
In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, print and digital marketing services, health and beauty care, general merchandise, pharmaceutical products, specialty foods, and natural and organic products.
Benefits:
Medical, Dental, & Vision Insurance Health Savings Account Dependent Care Flexible Spending Account Paid Vacation, Holiday, and Sick Time 401(k) with 4% match along with 3 other contributions Tuition Reimbursement Basic & Supplemental Life and AD&D Employee Assistance Program Short-Term and Long-Term Disability Wellness Program Yearly Holiday Bonusc Medical, Dental, & Vision Insurance Health Savings Account Dependent Care Flexible Spending Account Paid Vacation, Holiday, and Sick Time 401(k) with 4% match along with 3 other contributions Tuition Reimbursement Basic & Supplemental Life and AD&D Employee Assistance Program Short-Term and Long-Term Disability Wellness Program Yearly Holiday Bonusc.
Estimated Salary: $20 to $28 per hour based on qualifications.
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